Royale Stones Limited

Reviews

Great service super quick delivery and great customer service. for both samples and for full orders. a dream complete to deal with will use them again.
5 months ago
Project date: August 2023
I ordered our entire bathroom from here and I can say that this place has the absolute best customer service. Lavish who served us was absolutely amazing and we were able to take our time to get our perfect bathroom ordered. Quality of all products also looks amazing and I am very happy with everything.
7 months ago
Project date: August 2023
I'm thrilled with my purchase of natural stone paving slabs from Royale Stones! They've transformed my garden and outdoor space beautifully. The quality is top-notch, and the staff was incredibly helpful in assisting me to find the perfect slabs for my project. I highly recommend Royale Stones for their exceptional products and excellent service.
7 months ago
Project date: July 2023
We purchased recently the porcelain tiles and onyx tiles for our outdoor spaces and bathroom. We normally don't like buying tiles online but due to isolation we needed something quickly. We were very impressed with the quality and the price. Within 5 days we had ordered samples, chose the tiles we wanted and had our complete order. We ordered over 40 tiles and did not have a single broken one. We will definitely be using again and recommending! of our home.
9 months ago
Project date: April 2023
Picked and ordered tiles for two bathrooms wall panels. Really happy with the advice and service from Royale Stones. So many choices and styles of tiles and they answered all the questions we had and helped make the process so much easier!
9 months ago
Project date: May 2023
I ordered some kitchen tiles from Royal Stones and sadly when they arrived we felt they were not the same tiles that i had ordered on the website. There was was a 42m2 order. I spoke with Steve who went above and beyond to find me darker ones within the company. He was courteous, friendly, efficient and very understanding. He managed to source darker ones that he sent me images of first, and once i confirmed he got them out to me the next day. The collection for the other ones came the same day. It was impeccable customer service. I cannot fault it. Today we discovered several broken tiles at the bottom of our pallette and as soon as i contacted this gentlemen, he said ill arrange replacements immediately. What more could we ask for. The tile quality is fab and im delighted with the product. We have also previously used Royal Stones for our patio and will definately use again.
11 months ago
Great company to deal with and their products are excellent. We ordered the smooth and sawn Indian sandstone paving for our new patio terrace and they look superb. We had to order some extra and Lavish was very helpful in arranging a quick delivery enabling us to finish the job.
12 months ago
Absolutely thrilled with our floor tiles. Excellent service, tiles arrived exactly on the date specified. Not one tile was broken. Helpful and pleasant staff. Would highly recommend, wouldn't go anywhere else for tiles now. Really rare to get such great customer service as this these days.
12 months ago
Shockingly bad - sent completely wrong sample which luckily I realised before ordering; sent 4 pallets knowing limited access at property (£60 surcharge) then left them dumped for a week in a third party yard and demanded I pay half of a further £600 to get them delivered! Had to pay someone else to collect goods; Kandla Grey Sandstone was very poor quality with brown stains and heavy rust spots and very inconsistent colouring (see photos!); the replacements they sent were even worse; spent 4 months trying to resolve issues and eventually had to threaten court just to get my £60 "delivery surcharge" (!!!) refunded but after 4 months of grief I have paid FULL PRICE thousands of pounds for the most abysmal service and below-average stones. Avoid! REPLY: Funny how RS can reply to a bad review in 40 minutes compared to 4 months of hassle dealing with them as a customer!! We have pallets delivered to us on a weekly basis without problems for our business, Royale Stones simply didn't want to take responsibility once they'd sent the pallets out... it should not be my job as a customer to waste 2 days finding and paying someone else to rescue (!) our goods when they 'd been paid to do it. And whilst there might be a degree of natural variation in sandstone, these were really poor and we only asked for replacements to finish the job (not the other 10-15sqm left over of broken, rusted and discoloured stone!!). And yet they are still happy to keep 100% of what I paid for this lousy service...
over 1 year ago
Purchased the Roca white tiles from Royale Stones. They originally sent me the wrong tiles which was a bit of a pain but luckily they quickly resolved this problem and got the correct tiles delivered in time for the landscaper to lay. Good customer service, love the tiles, would use again & recommend
almost 2 years ago
This is the second time I have used Royal Stones. Webchat is great way to communicate. Items ordered arrived on time. Really pleased with quality of the paving and they look fantastic
over 2 years ago
please be careful with this company firstly customer service is very unprofessional communication with customers, secondly they charged me for samples but haven’t received any for over two weeks until I had to chase them on chat and emails. And finally I’ve received delivery where all packages were dirty , damaged as the vynil planks floor as well. I’ve complain today send a lots of pictures asked for replacement and same person Lavish told me to count how many slabs are damaged and send every picture face sided.
over 2 years ago
Brought 43sqm of Porcelain tiles, one pallet out of the two were badly damaged, lots of damage under the plastic corner caps that you cannot see from an initial inspection unless you unload and remove all the plastic corner caps. As this wasn’t done within their 48 hour policy they refuse to replace the damaged tiles, around 16 tiles damaged altogether which means I’m unable to finish the patio unless I buy more tiles!! You should expect tiles to be delivered as new and not damaged. DO NOT USE THIS COMPANY AS POOR AFTER SALES CARE, ONCE THEY HAVE YOUR MONEY THATS IT!! Pics show the damaged corners and the condition of the pallet when delivered.
over 2 years ago
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